Refund & Return Policy

At Inside and Out LLC, we want you to feel confident in your purchase. We understand that fireplaces, stoves, outdoor products, windows, siding, and installation projects are important investments. Our goal is to provide quality products and service while handling return and refund requests fairly and consistently.

This policy outlines how we handle returns, cancellations, deposits, damaged products, and service-related refunds.

1. Product Returns

We review standard product return requests on a case-by-case basis. Returns are not automatically guaranteed and must be approved by Inside and Out LLC before merchandise is returned.

To be considered for a return, products should be unused and uninstalled. Opened packaging may be acceptable, depending on the product and its condition.

Approved returns may be subject to return shipping costs, handling charges, or restocking fees where applicable. Any applicable fees will be communicated to the customer before the return is finalized.

Please contact us before bringing or shipping merchandise back to our store.

2. Special Orders and Custom Products

Special-order and custom products are generally final sale and not eligible for return or refund.

This includes products ordered specifically for a customer's project or selected to meet particular specifications. Once a special order has been placed with a manufacturer or supplier, cancellation or return may not be possible.

Customers are encouraged to verify product selections, dimensions, finishes, specifications, and compatibility before placing an order.

Any exceptions must be reviewed and approved by Inside and Out LLC, subject to applicable law and any relevant manufacturer terms.

3. Installed Products

Products that have been installed, connected, modified, or used will be reviewed individually. Because installation can affect product condition, safety, resale eligibility, and manufacturer warranty coverage, a return or refund is not guaranteed.

Any approved return involving an installed product will depend on the circumstances, the product's condition, applicable warranty terms, and any costs already incurred.

Installation labor and related work may be subject to separate cancellation or refund considerations.

4. Deposits and Order Cancellations

Deposit refund eligibility depends on the circumstances of the order, its current status, and any costs or commitments already incurred.

If a customer requests to cancel an order or project, we will review whether products have been ordered, materials have been purchased, labor has been scheduled or performed, or other expenses have been incurred.

Please contact us as soon as possible if you need to cancel an order or project. We will review the request and communicate any applicable refund, cancellation conditions, or charges.

Deposit refunds are not guaranteed in every circumstance. Any applicable nonrefundable amounts or cancellation charges should be disclosed in the relevant sales agreement or order terms.

5. Damaged or Defective Products

If a product arrives damaged or appears to have a manufacturing defect, please notify us promptly so the issue can be reviewed.

Where applicable, damaged or defective products will be handled through the manufacturer's warranty or claims process. Warranty coverage, repair or replacement options, documentation requirements, and claim decisions are subject to the applicable manufacturer's terms.

Customers may be asked to provide photographs, order information, or other documentation to support a claim. Please retain the original packaging when practical until the issue has been assessed.

We will assist with the appropriate process when possible. However, warranty coverage and the final resolution of a manufacturer's claim are determined under the applicable warranty terms.

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable law.

6. Installation and Service Cancellations

Requests to cancel an installation, delivery, or service appointment are reviewed individually.

Refund eligibility may depend on the work already completed, materials purchased, products ordered, scheduling commitments, and other costs incurred before cancellation.

If work has already been performed or materials have been committed to a project, the amount refundable, if any, may be affected. Please contact us as early as possible if you need to change or cancel a scheduled appointment.

Any specific cancellation terms agreed upon when booking or purchasing a service will also apply, subject to applicable law.

7. Fireplace Service Memberships

Refunds, cancellations, billing obligations, and service coverage for fireplace service memberships are governed by the applicable Service Membership Agreement.

Customers should review that agreement before purchasing a membership, as it contains the specific terms and conditions associated with the service plan.

If you have a question about your membership, please contact Inside and Out LLC for assistance.

8. How Approved Refunds Are Processed

Approved refunds will generally be issued to the original payment method whenever possible.

Once a refund has been processed, the time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider. Processing times are outside our direct control.

We will communicate any relevant refund details when your request has been reviewed and approved.

9. How to Request a Return or Refund

To request a return, refund, or cancellation, please contact Inside and Out LLC before returning merchandise or assuming a refund has been approved.

Please be prepared to provide your order information, the product or service involved, and a description of the reason for your request. Photographs or supporting documentation may be requested when relevant.

Each request will be reviewed according to this policy, the terms of the applicable purchase or service agreement, any relevant manufacturer warranty, and applicable law.

10. Questions About This Policy

If you have questions about a purchase, return, refund, cancellation, or warranty claim, please contact Inside and Out LLC.

We appreciate your business and the opportunity to help with your fireplace, home improvement, and outdoor living needs.

 

Policy note: This policy should be read alongside any applicable sales agreement, service agreement, manufacturer warranty, and other terms provided at the time of purchase. Where applicable law provides customers with rights that differ from this policy, those legal rights will prevail.